Get the story behind Chris Churchill’s latest columns. The effort failed several Chick-fil-A stores will be opening along the Thruway in the coming months. For example, several Democrats in the state Assembly recently demanded that the Thruway Authority keep Chick-fil-A out of rest stops. That hasn't quelled protests and boycotts. In 2020 the chain, criticized for donations to The Salvation Army and the Fellowship of Christian Athletes, even said it would change its philanthropic model "to focus exclusively in the areas of education, homelessness and hunger." That opinion was less controversial than it is now President Barack Obama, for example, had twice been elected espousing much the same.īut the perception that Chick-fil-A is anti-gay has continued, even as the company has tried to distance itself from the issue. In a 2012 interview, Cathy was quoted as saying he believed in the "biblical definition of the family unit" - that marriage should only be between a man and a woman, essentially. That is among the reasons for its popularity but also for lingering controversies. Famously closed on Sunday, the restaurant is one of the few giants of American capitalism that openly serves something greater than the almighty dollar. But he did want Chick-fil-A to be reflective of his faith."Īnd there it is, the other thing that makes Chick-fil-A distinctive. "Everybody deserves a great experience and to be treated with respect," said Robinson, adding that Truett Cathy, the chain's founder, "didn't believe in using the business as a soapbox for its faith. He was more bullish on the food than I am, not surprisingly, but he also pointed to other factors, including the customer service. I asked Steve Robinson, a former executive vice president and chief marketing officer at Chick-fil-A, for an explanation. The heights can only be so high, and, yet, the lines. But still, Chick-fil-A is selling fried chicken products, not rare culinary gems culled from distant caves. That's a matter of personal taste, of course. I mean, I'm no restaurant critic, but in visits to Chick-fil-A locations over the years, I've never found the meals to be particularly special - certainly not wait-in-line-for-an-hour special. What gives? Why is Chick-fil-A so outlandishly popular? Even established Chick-fil-A locations are known to cause extended traffic back-ups, much to the consternation of local officials who sometimes grow to see the restaurant as a nuisance. When Chick-fil-A opened its first Manhattan location seven years ago, some customers camped out overnight when it opened, while others waited in regular lines that stretched down the block for months. If history is any guide, we will not be an exception. It's the envy of the industry.Īnd nearly everywhere the Georgia-based chain goes, it generates borderline insanity. It's now the nation's third-biggest restaurant by annual sales, even though it has significantly fewer locations than many of its competitors. The chain, after all, is the most popular restaurant in the country, according to the American Customer Satisfaction Index. Contact us for a free, no-obligation website review and analysis.So it will certainly be that way for Chick-fil-A. Ask about discounts for Chamber of Commerce Members, ME small businesses and non-profit organizations. #WATERVILLE MORNING SENTINEL OBITUARIES FULL#Multimedia - Webhosting, Dedicated Servers, Hosting Plans for Small Businessįind unparrelled webhosting plans and web servers with full bandwidth to the Providing local Maine businesses with web hosting and other web site services since 1995. Inns | hotels | resorts | rentals | attractions | dining | real estate Maine Daily Newspapers | Maine Weekly Newspapers Maine Newspapers: Waterville Morning Sentinel Daily News
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